Privacy Notice

The Community Point is the data controller responsible for personal information processed through the Service. Contact: info@thecommunitypoint.com.

Depending on your role, your homeowners association, community manager, or business listing sponsor may also provide or manage information shown to you in the portal.

Account and identity: name, email address, phone number, community affiliation, login credentials, role (resident, administrator, partner).

Content you submit: support messages, AI Concierge questions, uploaded community documents, business listing details, comments and replies.

Technical and usage data: IP address, device identifiers, browser type, pages visited, feature usage, error reports, push notification tokens.

Payment data: handled by Paddle (our Merchant of Record). We receive transaction metadata (e.g. plan, amount, status) but do not store full payment card details.

Provide the Service and your community portal access (legal basis: performance of contract).

Operate AI Concierge, search, and document features (legitimate interests in providing useful community tooling).

Maintain security, prevent fraud and abuse, and enforce our Terms (legitimate interests, legal obligation).

Process payments, subscriptions, and refunds via Paddle (performance of contract, legal obligation).

Improve the Service, troubleshoot, and develop new features (legitimate interests).

Send service emails, push notifications, and — where permitted — community updates (consent or legitimate interests; you may opt out of non-essential messages at any time).

Service providers and subprocessors that help us operate the Service, including hosting, database, authentication, file storage, analytics, AI inference, email delivery, and customer support.

Paddle.com Inc. and its affiliates as our Merchant of Record for payments, subscription management, tax compliance, invoicing, and refund handling.

Community administrators and HOA managers who operate your community space within the Service (limited to information relevant to that community).

Professional advisers (legal, accounting) and authorities where required by law, court order, or to protect rights and safety.

A successor entity in connection with a merger, acquisition, or business reorganization, subject to equivalent privacy protections.

Some of our service providers, including Paddle, process personal data outside your country of residence. Where data is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms required by applicable law.

We retain personal data only as long as needed to provide the Service, comply with legal obligations (including tax and accounting requirements), resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymize it.

Depending on where you live, you may have the right to access, correct, delete, port, restrict, or object to processing of your personal data, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with your local data protection authority.

To exercise these rights, contact info@thecommunitypoint.com. We will respond within the timeframe required by applicable law (typically within 30 days).

We use reasonable technical and organizational measures to protect personal data, including encryption in transit, access controls, and monitoring. No online service can guarantee complete security; please use a strong, unique password and notify us promptly of any suspected unauthorized access.

We use essential cookies and local storage to keep you signed in, remember preferences, and operate core features such as community selection and onboarding state. We may also use limited analytics to understand aggregate usage and improve the Service. You can manage cookies through your browser settings.

We may update this Privacy Notice from time to time. The most current version is always available at this page. Questions or privacy requests: info@thecommunitypoint.com.